Finance & Insurance
Project engagementFrom intranet portal to employee action and information hub.
TSKB
Industry
Development Banking
Sector
Finance & Insurance
Engagement
Project engagement
Client context
01TSKB is a development and investment bank in Türkiye.
Business challenge
02Everyday internal information and services were dispersed and hard to reach. The objective was not another portal, but one place where employees can find what they need and act on it.
User problem
03Employees should not need to understand which part of the organisation owns a service before they can use it.
MadeByCat role
04Employee experience strategy, UX research and information architecture, task-based navigation, service discovery, and UX/UI design.
Transformation
05A document-centric intranet was reframed around tasks: what an employee is trying to do comes first, and the owning system stays in the background.
We researched real internal journeys, grouped them by task rather than department, and designed navigation and discovery around those tasks.
Solution
06An employee hub combining information, service discovery and task completion within one task-based architecture. As an internal platform, it is described here at a deliberately high level.
Evidence & outcomes
Client entity — TSKB, a development and investment bank in Türkiye.
Qualitative · TSKB (client official website)
Services & capabilities
Capabilities: UX Research & IA · Experience Strategy · Interface Design
Evidence & sources
- TSKB (client official website)Client official