AgeSA
Not a one-off website project — a long-term digital operations partnership.
The Client
AgeSA provides pension, life and personal accident products. Its official About page states around 4 million customers and 2,233 employees; the company took the AgeSA name in 2021, having previously operated as AvivaSA.
| Industry | Pensions & Life Insurance |
|---|---|
| Sector | Finance & Insurance |
| The Client | AgeSA |
| Engagement | Active partnership |
| Scale | Around 4 million customers; 2,233 employees (client official) |
Business Challenge
A large financial-services web platform has to stay dependable while products, regulation, content and digital expectations keep moving. The work is therefore continuous operation and improvement, not a delivery with an end date.
User Problem
Customers need reliable access to complex pension and insurance information and journeys. Internal teams need a sustainable way to keep that platform current without re-procuring a project each time.
The Challenge
Keeping a large pension and insurance web platform reliable and continuously evolving as products, regulation, content and customer expectations change.
MadeByCat Role
Creation of the web experience, followed by maintenance, updates, ongoing software development and continuous improvement as a managed service.
Our Approach
We structured the relationship as an operating model rather than a project: a stable release rhythm, shared ownership of the platform’s roadmap, and improvements delivered continuously instead of in large, disruptive rebuilds.
The Solution
An enduring managed-service engagement covering maintenance, updates and software development, with continuous improvement of the customer-facing web experience.
Ongoing Partnership
MadeByCat provides ongoing website maintenance and development for AgeSA.
Results
- Customers served (client official) — Around 4 million
- Employees (client official) — 2,233
- A long-running maintenance, update and development relationship that continues today
Services & Capabilities
Scope / Services
- Managed Website Services
- Website Maintenance
- Continuous Improvement
- Web Development
- Digital Operations
- Insurance Digital Experience
Capabilities
- Managed Operations
- Continuous Development
- Experience Design